Borciani London Shipping & Delivery ensures all orders reach you quickly, safely, and reliably. Whether you are ordering skincare, cosmetics, or other products, our tracked courier services and clear delivery policies guarantee a smooth shopping experience.

Couriers & Tracking

All orders are shipped via tracked Royal Mail or UPS. You will receive a dispatch confirmation email with tracking information so you can monitor your package at every stage. This ensures peace of mind and allows you to plan for delivery.

Dispatch Times

Orders placed by 14:00 (GMT), Monday–Friday, are dispatched the same day, excluding public holidays. Orders placed after 14:00, during weekends, or on public holidays are dispatched the next working day. Orders placed after 14:00 on Friday will dispatch on Monday. This ensures consistent and timely delivery across the UK.

Delivery Estimates

Most products: 24–48 hours from dispatch (next-day services used where possible)
AnteAGE products: please allow 48–72 hours from dispatch
Severe weather or courier delays may extend delivery times

Click & Collect

Customers can choose our Click & Collect service at our Notting Hill clinic during opening hours. Simply email clinic@borcianilondon.com to book a collection time convenient for you.

Returns & Refunds

We follow UK Consumer Rights and Consumer Contracts Regulations. You may return unopened items within 14 days of delivery. Return postage is your responsibility, and refunds are processed upon receipt of returned items. For hygiene-sealed products like skincare or cosmetics, we cannot accept returns if opened, unless faulty.

Faulty or Not as Described

If your order is faulty or not as described, contact us within 30 days for a repair, replacement, or full refund. We will cover reasonable return postage costs.

How to Return

Email clinic@borcianilondon.com with your order number to receive return instructions. Please wait for confirmation before posting items back. This process does not affect your statutory rights.

Why Choose Borciani London Shipping & Delivery

Our priority is customer satisfaction. By providing clear dispatch times, tracked courier services, Click & Collect options, and easy returns, Borciani London ensures a seamless delivery experience. Whether shopping for yourself or sending gifts, you can rely on our fast, safe, and transparent shipping policies.